Frequently Asked Questions (FAQs)

Please ensure that you are logging in with the user id and password with which you had registered. Passwords are case sensitive. In case you have forgotten your password, go to the relevant option to get a new one. For other problems contact customer service.

You will have no access to it if you do not renew your subscription.

Your password can be changed by using the edit password option; however system does not allow you to change your User Name. In case you wish to change your User Name too, please contact customer care.

We categorically state that e-mail Ids logged with Extramarks Live would not be shared with anyone else without your written approval.

Normally the subscriptions are activated within 24 hours.

For best experience, we recommend an internet download speed of 512 Kbps or above and 1024X768 hardware resolution. The site can be accessed from any standard desktop, laptop or 10 inch tab. Responsive versions for 7 inch and smaller screens shall be made available shortly.



It is recommended to use latest versions of the browsers. The site supports 9+ versions of Internet Explorer and 17+ versions of Mozilla and Chrome.

Your Login ID will be mentioned in your parent's account under my child tab. Your parent holds the authority to reset your password. Parent needs to follow the steps mentioned below: Click my child tab.
Click on manage child option
Select change password option
A window will appear where the user needs to input following details for this child

Forgot Password?